Privacy Policy

Last updated: 10 October 2026

At Neeli Nadi, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when we may share it and the choices available to you when you visit or shop through our website.

By using our website, you acknowledge that you have read this policy. Where consent is required by applicable law, we will seek it appropriately.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and contact information

  • Name and email address.

  • Billing and delivery addresses.

  • Order details and customer service correspondence.

Transaction information

  • Products purchased, order history, payment status and refund information.

  • Payment confirmation or transaction references provided by our payment service provider.

Payment card details and other sensitive payment credentials are generally handled by the relevant payment provider. We do not intend to store complete payment card details on our own systems.

Technical information

  • IP address, browser type, device information, operating system and general usage information.

  • Website interactions, pages visited, referral information and diagnostic data.

Information you choose to provide

  • Feedback, product reviews, survey responses or information included in emails to us.

Please do not send us unnecessary sensitive personal information.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, fulfil and deliver orders.

  • Manage returns, cancellations, exchanges and refunds.

  • Respond to questions, complaints and customer service requests.

  • Send order confirmations, shipping updates and other essential transactional communications.

  • Improve our website, products, customer experience and security.

  • Detect, investigate and prevent fraud, misuse or unauthorised activity.

  • Maintain business, accounting and transaction records.

  • Comply with applicable legal, tax, regulatory and other lawful obligations.

  • Send marketing emails or promotional communications where permitted by law and, where required, with your consent.

You may opt out of marketing communications at any time using the unsubscribe mechanism provided or by emailing contact@neelinadi.com. Essential communications relating to an order or an ongoing request may still be sent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website performance and improve your shopping experience.

Third-party analytics, advertising or other services may also use these technologies where enabled.

You can manage cookies through your browser settings and, where provided, our website's cookie preferences. Disabling certain cookies may affect some website features.

Where required by law, we will obtain the necessary consent before using non-essential cookies or similar technologies.

4. When We Share Information

We do not sell your personal information to third parties as a standalone commercial product.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment processors and payment gateways.

  • Courier, shipping and logistics partners.

  • Website hosting, e-commerce and technical service providers.

  • Customer support, analytics and security providers.

  • Professional advisers, auditors and legal or regulatory authorities where lawfully required.

These parties should receive only the information reasonably necessary for their respective services and should handle it in accordance with applicable obligations.

We may also disclose information where necessary to protect our legal rights, investigate suspected fraud, enforce our terms or complete a business restructuring or transfer, subject to applicable law.

5. Payments and Third-Party Services

Payments may be processed through third-party payment providers. Their privacy practices and terms may apply to the information they collect directly.

Our website may also contain links to third-party platforms or services. Neeli Nadi is not responsible for the independent privacy practices of websites that we do not operate.

We encourage you to review the relevant third party's privacy policy before sharing information with it.

6. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining required business records, preventing fraud and meeting legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

8. Children's Privacy

Neeli Nadi sells clothing intended for children, but our website's purchasing and account-related features are intended for adults, parents or legal guardians.

We do not knowingly seek to collect personal information directly from children for independent purchasing or account creation. Parents or legal guardians should provide the information necessary to place and manage orders.

If you believe a child has provided personal information to us inappropriately, please contact contact@neelinadi.com so we can review the matter and take appropriate action.

9. Your Privacy Rights and Choices

Depending on applicable law, you may have rights to request access to, correction of, updating or deletion of your personal information, withdraw consent where processing relies on consent, or raise an objection or complaint regarding its handling.

To exercise an applicable right, email contact@neelinadi.com with enough information for us to identify your request. We may need to verify your identity before taking action.

Some information may need to be retained where required by law or necessary to establish, exercise or defend legal claims.

We will handle requests in accordance with the laws and timelines applicable to your request.

10. International Data Transfers

Some service providers may process information in locations outside your state or country of residence. Where personal information is transferred internationally, we will take the measures required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, website, service providers or legal requirements.

The updated version will be published on this page with a revised date. Where required by law, we will provide additional notice or obtain consent.

12. Contact Us

For privacy questions, requests or concerns, contact:

Neeli Nadi
Email: contact@neelinadi.com