Returns & Cancellation

Last updated: 10 October 2026

At Neeli Nadi, we want you to feel confident when shopping for your little ones. If something isn't right with your order, we're here to help.

This policy explains how to request a return, report a product issue or cancel an order.

1. Return Window

You may request a return of an eligible product within 7 days from the date of delivery.

To request a return, email contact@neelinadi.com with your order number, the product you wish to return and the reason for your request.

Please wait for return instructions before sending any product back.

2. Return Eligibility

To qualify for a return for reasons such as a change of mind, size preference or style preference, the product should:

  • Be unused, unworn, unwashed and undamaged.

  • Have all original tags, labels and accessories intact.

  • Be returned in its original packaging, where reasonably available.

  • Be accompanied by the original order details or proof of purchase.

Products that have been worn, washed, altered, damaged through use or returned without required tags may not qualify for a change-of-mind return.

For hygiene reasons, certain items may be subject to additional restrictions where these are clearly disclosed before purchase and permitted by applicable law.

These conditions do not limit your rights regarding defective, damaged, incorrect or misdescribed products under applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or incomplete order, please email contact@neelinadi.com as soon as possible.

Include:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs or videos showing the issue, where available.

We may request additional information to assess the issue. Once verified, we will offer an appropriate remedy, which may include a replacement, return, refund or another resolution, as applicable under the circumstances and applicable law.

Please contact us promptly so that we can investigate the issue efficiently.

4. Return Shipping

Where a return is requested because of a confirmed defect, damage, incorrect item or fulfilment error attributable to Neeli Nadi, we will communicate the appropriate return arrangements.

For eligible change-of-mind returns, any return-shipping charges or deductions will be communicated before the return is completed and will be applied only where disclosed and legally permitted.

Do not send returns to an address that has not been confirmed by our team.

5. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be initiated within 5–10 business days after the return is approved. The time taken for the funds to appear in your account may depend on your bank, payment provider or original payment method.

Where possible, refunds will be issued to the original payment method. If that is not reasonably possible, we will contact you to arrange an appropriate alternative.

Shipping charges, discounts, promotional offers and other deductions will be handled in accordance with the terms disclosed at checkout and applicable law.

Nothing in this policy excludes a refund or other remedy required by law.

6. Order Cancellation

You may request cancellation by emailing contact@neelinadi.com as soon as possible after placing your order.

  • Before dispatch: We will make reasonable efforts to cancel the order.

  • After dispatch: Cancellation may no longer be possible. Please contact us for assistance with the applicable return process.

  • Orders already delivered: Eligible returns must be requested within the 7-day return window, subject to the conditions in this policy.

If an order is successfully cancelled before dispatch, any applicable refund will generally be initiated within 5–10 business days. The time for the amount to reach your account may vary by payment provider.

If Neeli Nadi cancels an order or is unable to fulfil it after payment has been received, we will communicate the cancellation and arrange any applicable refund.

7. Exchanges

If you need a different size or product, email us with your order number and preferred replacement.

Exchanges depend on product availability and our confirmation. If an exchange cannot be arranged, we will explain the available options under this policy and applicable law.

8. Promotional and Special Products

Any specific return restrictions for sale items, personalised products, made-to-order products or other special items will be disclosed on the relevant product page before purchase.

Such restrictions will not override any mandatory rights or remedies available to customers under applicable law.

9. Contact Us

For return, refund, exchange or cancellation requests, contact:

Neeli Nadi
Email: contact@neelinadi.com