Shipping Policy

Last updated: 10 October 2026

At Neeli Nadi, we want every little wardrobe addition to reach your family with care. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Order Processing

Once you place an order, we begin processing it after the order and payment details have been confirmed.

Orders are processed as quickly as possible. Processing times may vary depending on product availability, order volume, holidays and other operational factors.

You will receive an order confirmation at the email address provided during checkout. Where available, dispatch and tracking details will be shared once your order has been shipped.

2. Estimated Delivery Time

Our estimated delivery time is 7–15 days from order confirmation for standard domestic orders within India.

Please note:

  • Delivery timelines are estimates and are not guaranteed dates.

  • Delivery may take longer for remote locations, during festivals, public holidays, sales, adverse weather conditions or unexpected courier disruptions.

  • Orders containing made-to-order or pre-order products may require additional processing time. Any special timeline will be communicated on the relevant product page or at checkout.

  • International delivery, if offered, may have different timelines and additional customs or import charges.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to the conditions specified in the relevant promotion.

Unless expressly stated otherwise, customs duties, import taxes or other charges imposed by destination authorities on international orders are the customer's responsibility.

4. Order Tracking

Where tracking is available, Neeli Nadi will share the tracking information after dispatch.

Tracking updates are provided by the relevant courier service. There may occasionally be a delay between dispatch and the first tracking update.

If you have not received a dispatch update or your order appears delayed, please contact us at contact@neelinadi.com, including your order number.

5. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, email us as soon as possible. We will try to make the correction if the order has not yet been dispatched, but changes cannot be guaranteed after dispatch.

If delivery fails because of an incorrect address, an unavailable recipient or repeated unsuccessful delivery attempts, we may need to coordinate with the courier to arrange another attempt. Additional shipping costs, where applicable and permitted by law, will be communicated before being charged.

6. Delayed, Lost or Damaged Shipments

If your order is delayed beyond the estimated delivery period, please contact us so we can investigate with the courier.

If your package arrives visibly damaged, or if an item is missing or incorrect, please email contact@neelinadi.com promptly with your order number and relevant photographs, where available.

We will review the issue and work towards an appropriate resolution in accordance with our Returns & Cancellation Policy and applicable law.

Delivery estimates do not remove any rights you may have under applicable consumer protection laws.

7. Contact Us

For shipping questions, delivery updates or assistance with an order, contact:

Neeli Nadi
Email: contact@neelinadi.com